Tilde.club Help Desk Guide

authors:

~deepend


table of contents

Tilde.club Help Desk Guide §

Welcome! This Help Desk system provides a quick, self-serve way to:

  1. Request or redeem a new SSH key for your tilde account.
  2. Reset your account password (if you’ve forgotten it).

Below you’ll find step-by-step instructions on how to use the help desk system when you SSH into the help user.

Accessing the Help Desk §

  1. Open a terminal on your local machine.

  2. SSH into the help account (adjust the hostname to your actual tilde server name):

  3. You’ll see a welcome message and a main menu with numbered options.

After logging in, you’ll see three main options:

  1. SSH Key Help
  2. Password Help
  3. Exit

Select the option that applies by typing its corresponding number and pressing Enter.

1. SSH Key Help §

When you choose SSH Key Help at the main menu, you’ll see another menu:

  1. Request a new SSH key
  2. Redeem a code for a new SSH key
  3. Return to the previous menu

1.1 Request a New SSH Key §

  1. Pick “I want to request a new SSH key” (option 1).
  2. Enter the email you registered with your tilde account. The system does a simple check to ensure it’s valid.
  3. If the email matches an existing account, you’ll receive a “request code” at that address.
  4. After receiving that code, log out or press Enter to return to the main menu.

1.2 Redeem a New SSH Key §

  1. Back in the SSH Key Help menu, choose “I have a code from my email and need to redeem it.”
  2. Paste in the request code you received.
  3. The system confirms your username.
  4. When prompted, paste your new public SSH key (the part that starts with ssh-ed25519 or ssh-rsa or similar).
  5. The system appends your key to your ~/.ssh/authorized_keys.
  6. You’ll see a success message, and you can then log in to your tilde with that new key.

2. Password Help §

At the main menu, choosing Password Help displays:

  1. Request a password reset code
  2. Redeem a password reset code
  3. Return to the previous menu

2.1 Request a Password Reset Code §

  1. Choose “Request a password reset code.”
  2. Enter your email address.
  3. The system sends a reset code to your email if the account matches.
  4. Exit or return to the menu once you have the code.

2.2 Redeem a Password Reset Code §

  1. Choose “Redeem a password reset code.”
  2. Paste in the code from your email.
  3. Enter a new password for your tilde account, then confirm it.
  4. Upon success, the system updates your account’s password immediately.

3. Exiting the Help Desk §

Simply choose “I’d like to leave this help desk” (option 3 in the main menu) or press Ctrl+D (end of file) to disconnect.

Tips & Troubleshooting §

  • Time Limit: Each prompt has a 2-minute inactivity timer. If you wait too long, the help desk exits automatically. Just log in again to resume.
  • Email Didn’t Arrive? Check your spam folder. If you still don’t see it, contact [email protected].
  • Invalid Email: If you mistype an email or use an unrecognized domain, you’ll see an error. Double-check your address.
  • Incorrect Code: If the code was typed incorrectly or expired, the system will refuse it. Request a new one if needed.